Privacy Policy

Compassion Nepal ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website compassionnepal.org and use our services.

This policy applies to all information collected through our website, mobile applications, and any related services, sales, marketing, or events (collectively, the "Services").

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access or use our Services.

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register for an account on our website
• Make a donation or financial contribution
• Apply for volunteer opportunities
• Subscribe to our newsletter or mailing list
• Contact us through our contact forms or email
• Participate in our programs or events
• Engage with us on social media platforms

This personal information may include:

• Name and contact information (email address, phone number, mailing address)
• Demographic information (age, gender, location)
• Payment and billing information (for donations)
• Professional information (for volunteers and partners)
• Communication preferences and interests
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

• IP address and geographic location
• Browser type and version
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Date and time of visits

Third-Party Information

We may receive information about you from third parties, such as social media platforms when you interact with our content, payment processors when you make donations, or other organizations when you participate in joint programs.

We use the information we collect for various purposes, including:

• Providing and maintaining our Services
• Processing donations and financial transactions
• Managing volunteer applications and coordination
• Sending newsletters, updates, and program information
• Responding to your inquiries and providing customer support
• Improving our website and services based on user feedback
• Analyzing website usage and performance
• Complying with legal obligations and regulatory requirements
• Protecting against fraud and ensuring security
• Marketing our programs and initiatives (with your consent)

Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the specific context:

• Consent: When you have given clear consent for specific purposes
• Contract: When processing is necessary for a contract with you
• Legal obligations: When we must comply with legal requirements
• Legitimate interests: When we have legitimate business interests that don't override your rights

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal)
• Email marketing and communication (Mailchimp, SendGrid)
• Website hosting and maintenance
• Analytics and performance monitoring
• Customer support services

Legal Requirements

We may disclose your information when required by law or in response to:

• Court orders or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the same privacy protections.

What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

• Essential Cookies: Necessary for the website to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with your consent)

Managing Cookies

You can control and manage cookies through your browser settings. You can choose to:

• Accept or reject cookies when prompted
• Delete existing cookies from your device
• Block future cookies from being set
• Set preferences for specific types of cookies

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include

• SSL encryption for data transmission
• Secure payment processing through certified providers
• Regular security audits and updates
• Access controls and authentication systems
• Employee training on data protection
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Depending on your location, you may have certain rights regarding your personal information:

General Rights

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another organization
• Objection: Object to certain types of processing
• Restriction: Request limitation of how we use your information

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.

Opt-Out Options

You can opt out of receiving marketing communications from us at any time by clicking the "unsubscribe" link in our emails or contacting us directly.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:

• Providing our services to you
• Complying with legal obligations
• Resolving disputes and enforcing agreements
• Maintaining records for tax and accounting purposes

Specific retention periods include:

• Account information: Until account deletion or 3 years of inactivity
• Donation records: 7 years for tax and legal compliance
• Newsletter subscriptions: Until unsubscribed
• Website analytics: 26 months maximum

Your information may be transferred to and processed in countries other than your own. These countries may have different data protection laws than your jurisdiction.

When we transfer your information internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions by regulatory bodies
• Certification schemes and codes of conduct
• Your explicit consent for specific transfers

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to remove such information from our systems.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.

When we make material changes, we will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you via email or website notice for significant changes
• Obtain your consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within 30 days or as required by applicable law.